A car rental agreement is concluded when the rental company (“Lessor”) and the customer or the person indicated in the agreement (“Renter”), whether a natural or legal person (hereinafter jointly referred to as “Renter”), jointly sign the rental agreement or otherwise agree on the rental.

The Renter must present valid photo identification, a valid driving licence, and, if necessary, a credit card, debit card, or other means of payment acceptable to the Lessor. The Renter must meet the age requirements and possess the driving licence required by the rental agreement.

The Lessor hands over the vehicle to the Renter in drivable condition and in accordance with the rental agreement. Additional equipment must be provided only if specifically agreed upon.

The Renter shall inspect the vehicle upon receipt or at the latest immediately after receiving it. The condition of the vehicle and any existing defects or damages must be noted. Any defects or damages detected during the rental period must be reported immediately to the Lessor.

The Renter is obliged to take good care of the vehicle and to use it with particular care, complying with all instructions issued by the Lessor.

The vehicle may only be driven by the Renter or by another person authorized by the Renter who meets the conditions of the rental agreement (including valid driving licence and age requirements). The Renter must ensure that any additional drivers fulfil the requirements set by the Lessor.

The vehicle may only be used for its intended purpose. Use for commercial transport, towing, competitions, driving instruction, or other special purposes is prohibited unless expressly agreed. Smoking in the vehicle is prohibited.

The vehicle may not be taken outside Finland unless expressly agreed with the Lessor.

The Renter is responsible for all costs incurred during the rental period, including fuel, parking fees, parking violations, speeding fines, congestion charges, road tolls, and any other similar fees. The Renter is also responsible for any administrative fees incurred by the Lessor in handling such matters.

The Renter must pay for the fuel used. If the vehicle is returned with less fuel than agreed, the Lessor has the right to charge for missing fuel and a refuelling service fee in accordance with the price list in force.

The Renter is liable to compensate the Lessor for any damage to or loss of the vehicle during the rental period in accordance with the rental agreement and applicable law.

The Renter’s liability may be limited by an agreed excess (deductible), provided that the damage was not caused intentionally or through gross negligence.

The Renter is fully liable for damage caused if the vehicle has been used in violation of the rental agreement, under the influence of alcohol, drugs, or other intoxicating substances, or by an unauthorized driver.

The Renter is also liable for damage resulting from improper use, overloading, negligent handling, or failure to follow the Lessor’s instructions.

The Renter must immediately notify the Lessor of any defect or damage occurring to the vehicle during the rental period. Any criminal offence involving the vehicle, traffic accident, or personal or animal injury must always be reported without delay to the police.

In the event of damage, the Renter must complete a written damage report as required by the Lessor. The Renter is fully liable for any damage resulting from failure to comply with the above notification obligations.

The Lessor is responsible for technical defects occurring during the rental period that are not caused by improper use or negligence by the Renter. If the defect falls under the Lessor’s responsibility and repair is necessary to continue the journey, the Renter may arrange the repair independently at the Lessor’s expense up to a maximum of EUR 75. Receipts for the repair and payment must be submitted to the Lessor.

Unless otherwise agreed, the Renter shall pay the rental fees and any additional charges by payment card. By entering into the rental agreement, the Renter accepts the final rental calculation in advance without requiring a separate signature.

The Lessor has the right to place a pre-authorization on the Renter’s payment card for an amount corresponding to the estimated final rental charges to verify sufficient funds and card validity.

The Lessor is entitled to charge the Renter’s credit card, in addition to the rental fee, for contractually agreed additional charges, including the deductible, fuel charges, rental extensions, delivery and collection fees, parking and penalty charges, fines, tolls, congestion charges, overload charges, and other similar fees together with administrative costs.

If the legal entity designated as the Renter fails to pay the rental fees, the individual who signed the agreement on its behalf shall be personally liable for the rental and any related charges. The Lessor may require one or more credit cards as security.

If a technical defect or other fault occurs during the rental period for which the Renter is not responsible, the Renter is entitled to request repair of the defect or a corresponding price reduction.

If the Lessor is unable to provide the vehicle in accordance with the rental agreement, the Renter is entitled to compensation for reasonable and direct costs caused by the delay.

The Renter must return the vehicle with all equipment to the agreed return location at the end of the rental period. The rental period ends when the vehicle and keys are returned to the Lessor or when the Lessor has received notification of return to an approved location.

If the vehicle is not returned as agreed and no verifiable extension has been agreed upon, the Lessor may report the matter to the police.

The Lessor is entitled to charge full rental fees for any delay and compensation for additional costs caused by the delay. Unless otherwise agreed, the vehicle must be returned with a full fuel tank.

The Lessor is not responsible for any personal property left in the vehicle upon return.

If the Renter returns the vehicle before the agreed end of the rental period, the rental fee shall be calculated based on the actual rental duration. Early return under special rate conditions may result in a change of pricing.

For prepaid rentals, early return does not entitle the Renter to a refund of the prepaid amount.

The Lessor may terminate the agreement immediately if the Renter materially breaches the terms of the agreement. In such case, the Renter must return the vehicle without delay.

Either party may terminate the agreement if the vehicle is stolen or becomes unusable due to a defect for which the Lessor is responsible and no replacement vehicle is provided within a reasonable time.

Any disputes arising from the rental agreement shall primarily be resolved through negotiations. If the matter is referred to court, it shall be handled by the district court of the Lessor’s domicile or, in consumer disputes, by another competent court under applicable law.

The Lessor processes the personal data of the Renter and any additional drivers in accordance with applicable data protection legislation for the purposes of managing the rental relationship, complying with legal obligations, ensuring security, marketing, analytics, and service development. Further details are provided in the Lessor’s Privacy Policy available at www.rilease.fi.

The Customer has the rights provided under applicable data protection legislation with respect to their personal data.