Frequently asked questions

The fastest way is the booking engine: choose the dates and the vehicle, and the confirmation arrives in your e-mail right away. You see the available cars and the price immediately. By phone we serve you on 040 55555 30 Mon–Fri 10–18 and Sat 10–14.

Yes. Our staff will meet you, go through the car with you and answer your questions before you leave.

Yes, free of charge when there are at least 7 days until the start of the rental. Later cancellations are considered case by case. See the rental terms for details.

Every rental day includes 50 km. Kilometres beyond that cost 0.20 €/km and are invoiced after the return. If you know you will drive a lot, tell us when booking and we will agree on a kilometre package.

The booking should be made in the name of the person who picks up and drives the car. If you pay for someone else, tell us who the driver is and make sure they meet the rental terms.

Tell us about the additional driver when booking or at the latest at pick-up. We need their name, date of birth and driving licence details. They must meet the same terms as the main renter.

Yes. The booking confirmation serves as a receipt. For companies we can also issue a separate invoice when agreed in advance.

The rent is paid when you pick up the car, by card. Companies can also choose an invoice. We do not accept cash due to insurance terms.

Yes. Add the company details to the booking, and you will get an invoice or a receipt for your accounts. Our e-invoice address is 003710969018 (Maventa, operator ID 003723327487).

Contact us before booking, and we will take the gift card or discount into account.

Call If Autoapu on 010 503 2001. Roadside assistance is included in every rental and is on duty around the clock every day of the year. You get advice on the phone, help on site or towing to a repair shop.

Every car has a roadside assistance card, a snow brush and a parking disc. You can also rent a hand truck, load straps and a broom. A lost small accessory costs 15 € and a lost hand truck 150 €.

No. We check oils, tyre pressures and fluids regularly. If you notice something odd in the car, tell us right away.

Yes, with an export permit, a Green Card and the technical part of the registration certificate. You get them from us when you agree on the trip in advance.

You can park wherever you could park your own car. Pay for parking as usual at the machine or in an app. Any fines are paid by the renter.

Traffic and parking fines and penalty fees received during the rental are paid by the renter. We forward them to you without a separate handling fee.

Yes. Photos or video at pick-up and return show the condition of the car. Photograph the car from every side and keep the photos for a month.

Yes. If the tank is not full, we charge for the fuel plus 50 €.

Yes, at any time within the booked rental period.

Call the office as soon as you notice you will be late, because the car often has a next renter. Less than 15 minutes usually costs nothing. For a car returned more than 15 minutes late without notice we charge 150 €.

Normal dust and mud do not matter. We charge a cleaning fee for rubbish, pet hair or exceptional dirt. Return the car in the same condition as you received it.

Stop the car in a safe place and warn others. If other parties are involved in a collision, call the police. Fill in a damage report and tell us right away.

The cars have If motor liability insurance as well as elk, fire, theft and collision cover. Your excess is at most 1,600 € per damage. For an extra 20 € it is reduced to 800 €.

Yes. We then collect a 600 € deposit before the rental starts. You get it back when the car has been returned refuelled and undamaged.

Without the reduction you are liable for damage up to 1,600 €. For an extra 20 € your liability is at most 800 €. You can choose the reduction when booking.

Yes, as long as the car is returned clean. We charge a cleaning fee for hair and odours, so a protective cover or transport cage is a good idea.

Yes. Ask about availability when booking or call us.

We check the cars after the return and let you know about anything found. Contact us as soon as possible, and we will agree on pick-up or posting.

Yes. Make separate bookings online or contact us, and we will put together a suitable package.